Frequently Asked Questions
Everything you need to know about ordering and maintaining your lifting and rigging equipment.
Are all products compliant with OSHA and ASME standards?
Yes, all lifting equipment sold by Lifting Equipment Store USA is manufactured to meet or exceed current OSHA and ASME B30 standards to ensure maximum safety and regulatory compliance.
What is the typical lead time for shipping heavy machinery?
Standard in-stock items typically ship within 1-3 business days. For heavy machinery or custom-built solutions, lead times vary by manufacturer and will be clearly communicated during the quoting process.
Do you provide proof of testing or load certificates?
Absolutely. Most of our rigging hardware and lifting devices come with manufacturer test certificates. If you require specific serialized load test documentation, please request this at the time of purchase.
What is your return policy for industrial equipment?
Unused equipment in its original packaging can be returned within 30 days, subject to a restocking fee. Please note that custom-fabricated items, such as cut-to-length chain or wire rope, are non-returnable.
Do you offer bulk discounts for large construction projects?
Yes, we provide competitive tiered pricing for bulk orders and large-scale industrial projects. Please contact our sales engineering team directly to receive a formal commercial quotation.
Can I track my order once it has been dispatched?
Once your order ships, you will receive an automated email containing your tracking number and the carrier details (UPS, FedEx, or LTL Freight) to monitor your delivery in real-time.